Will my balance be safe during self-exclusion?

Yes, completely safe. Your balance remains untouched during self-exclusion. When the period ends and you log back in, all your funds will be exactly as you left them. Contact support if you'd like to withdraw.

Does a deposit limit take effect immediately after it's set?

Reducing your limit takes effect immediately. Increasing it comes with a 24-hour cooling period — so decisions aren't made in the heat of the moment.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break, typically from 1 day to 6 weeks, to help you clear your head. Self-exclusion is a longer-term measure, from 30 days to 5 years, designed to help you step back from a more serious problem.

Can a friend or family member request self-exclusion on my behalf?

No, due to privacy reasons no one else can make the request on your behalf. However, you can apply for self-exclusion yourself at any time through your account settings or by contacting support.

Where can I get professional help for gaming addiction?

Start by reaching out to our support team — we'll point you in the right direction. It's also a good idea to speak with a mental health professional or counsellor in Bangladesh.

Are the responsible gaming tools free to use?

Yes, completely free. Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all tools are available to every vip111 member at no cost, at any time.

vip111 | Responsible Gaming and Player Safety Commitment

1

What does responsible gaming actually mean?

Responsible gaming means enjoying gaming as a form of entertainment, not as a source of income. At vip111, we believe that gaming within the right limits can be a genuinely enjoyable experience — but going beyond those limits is where problems begin.

Many people in Bangladesh start gaming as a hobby, but without keeping track of time and money, problems can creep up gradually. That's why vip111 gives every member full control over their own gaming habits.

The core principles of responsible gaming are — Play within your means, stay calm when you lose, and take a break when you need one. Stick to these three habits and gaming will always stay enjoyable.

Remember

Gaming is entertainment, not an investment. Don't sit down to play if you're not prepared to lose.

2

Vip111 Responsible Gaming Tools

Once you log in to vip111, all responsible gaming tools are available for free directly from your account settings — no extra charges, no complicated steps.

Setting a Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Any changes to this setting are subject to a 24-hour cooling period.

Loss Limit Setup

If you hit your loss limit within a set period, the session ends automatically — giving you a clear head to make better decisions.

Session Timer

You'll get a reminder every hour, and you can also set an auto-logout when your time is up.

Cooling-Off Period

Take a break anywhere from 1 day to 6 weeks. Your account reactivates automatically once the period is over.

Self-Exclusion

Lock your account for a minimum of 30 days up to a maximum of 5 years. You will not be able to log in during this period.

Gaming History Report

View a full breakdown of your gaming history, wins, losses, and time spent — anytime you need it.

3

How to Recognise Problem Gaming

Gaming addiction develops gradually. Many people don't realize when casual gaming has become a problem. Review the signs below and see if any of them apply to you.

Warning Signs

Chasing losses by placing more bets to recover lost money
Hiding your gaming from family or friends
Skipping meals or sleep to keep gaming
Unable to stop gaming
Borrowing money or lying to fund your gaming
Feeling restless or irritable when not gaming

Signs of Healthy Gaming

Enjoying gaming as entertainment
Staying within your set budget
You can stop easily when you're losing
Family time and work are not affected
Nothing to hide about your gaming from anyone
Enjoying life outside of gaming

Important Warning

If three or more warning signs apply to you, take self-exclusion now and contact our support team. It's not a sign of weakness — it's a brave decision.

4

How to Set Up Self-Exclusion

Self-exclusion is the most effective step you can take for responsible gaming. It's simple to set up and takes effect immediately.

1

Log In to Your Account

Log in to your vip111 account and click on your profile icon in the top right corner.

2

Go to the Responsible Gaming Section

Go to the Settings menu and select the "Responsible Gaming" option.

3

Choose Your Self-Exclusion Period

30 days, 3 months, 6 months, 1 year, or 5 years — choose the duration that works best for you.

4

Confirm

Once confirmed, your account will be locked immediately. You will not be able to log in until the exclusion period has ended.

5

Get Support

If you're having trouble doing it yourself, contact our support team directly and we'll take care of it for you.

Keep in mind

No bonus or promotional emails will be sent during your self-exclusion period. Your balance remains completely safe.

5

Healthy Budget Planning

Budget planning is the first step toward responsible gaming. Before you start playing at vip111, use the method below to set your gaming budget:

Allocate a portion of your monthly entertainment budget to gaming: Treat gaming like any other entertainment — give it a fixed budget, just as you would for movies or dining out.
Only bet money you can afford to lose: Only bet what you can afford to lose — money whose absence wouldn't affect your life.
Set aside your winnings: When you win, withdraw immediately or set the funds aside — don't use your winnings to place more bets.
Do a weekly review: Review how much you've spent once a week.
Don't make decisions based on emotion: Don't increase your budget out of frustration after a loss.

The 50/30/20 Budget Rule
50% of monthly income for essential expenses (food, rent)
30% personal discretionary spending (including entertainment and gaming)
20% savings and investments

6

Protection of Minors

Vip111 strictly prohibits gaming by anyone under the age of 18. Age verification is mandatory at registration and is reconfirmed during the KYC process.

If you believe your child is using vip111 or any other online gaming platform, please take the following steps:

Install parental control software on your device
Regularly monitor your child's browser history
Have an open conversation about the risks of online gaming
If you have concerns, contact our support team right away

A Note for Parents

If your child has created an account on vip111, contact our support team immediately. We'll close the account right away and refund any deposited funds.

Vip111 Responsible Gaming – Our Firm Commitment to Safe Gaming